The Best Global Awards for Call Center Services

Top Ranking Performers in the Contact Center World is considered to be the best global awards for call center services. One of the missions of this company is to make the call centers feel their importance and significance in the world. The selection of the Top Ranking Performers in the Contact Center World allows the companies to reconsider their vision and mission, to change the organizational aspects and refer to other particular moments.Advertising We will write a custom research paper sample on The Best Global Awards for Call Center Services specifically for you for only $16.05 $11/page Learn More Top Ranking Performers in the Contact Center World offers 34 opportunities for a call center to win. The award offers the following categories and subcategories: contact center individual awards (Best Contact Center Executive / Director, Best Contact Center Operational Manager Best Contact Center Sales Professional, Best Contact Center Supervisor, Best Con tact Center Support Professional – HR, Best Contact Center Support Professional – IT, Best Contact Center Support Professional – Workforce Planning, Best Contact Center Trainer, Best Customer Service Professional and Quality Auditor), contact center company awards (Best Community Spirit, Best Contact Center, Best Contact Center Design Award, Best Customer Loyalty Program, Best Direct Response Campaign, Best Help Desk, Best Home / Remote Agent Program, Best In Customer Service, Best Incentive Scheme, Best Outbound Campaign, Best Outsourcing Partnership, Best Recruitment Campaign, Best Sales Campaign – Inbound or Outbound, Best Technology Innovation – Internal Solution, Best use of Self-service Technology, Best use of Social Media in the Contact Center, and Green Contact Center), and vendor awards and certification (Best Hosted Solution, Best Self service Solution, Best Workforce Management solution, Best Help Desk Solution, Best Training Company, Be st Consultancy, Best Phone system, Best Multi-channel contact center solution, Best Quality Monitoring / Recording Solution, Best VoIP Solution, Best Performance Management Solution, Best Recruitment Solution, and Best Tech Innovation Vendor Solution). All these awards are created for making sure that the best call centers are identified and the awards are provided at any possible category (Top Ranking Performers in the Contact Center World 2012). The awards presented by Top Ranking Performers in the Contact Center World are well known all over the world and it is considered be prestigious to have such an award is a good sign. The Best Global Awards for Airlines Call Center Airlines call centers are located all over the world. In most cases the quality of the call centers is considered by the regions, Asian (Middle East), American, European and African. However, the World Airline Awards has the specific awards for the airlines call center. The World Airline Awards provide the prizes for many categories in the sphere of airlines, however, the telephone services offered to the customers by the airline companies are selected as an individual section. Africa, Asia, Australia / Pacific, China, Central Asia / India, Europe, Middle East, North America, C America / Caribbean and South America are the regions considered by the award. The World Airline Awards pay attention to the quality of the services, the timeline of the offered service, the time spend on the problem solving, the politeness and qualification of the call center employees, etc. (World Airline Awards 2012). Even though that in most cases the regional awards remain dominating, the international airlines call center awards are also important as they help compare and contrast the services offered by the companies. The Best Airlines Call Center in the World Why Even though the definition of the best company is an individual one and each customer understands the company services according to his/her needs, there are still some particular criteria according to which it is possible to identify the best airlines call center in the world. Before considering the best and the worst airlines call center, it is important to measure features according to which they are going to be assessed.Advertising Looking for research paper on business communication? Let's see if we can help you! Get your first paper with 15% OFF Learn More Here is a list of the qualities all the airlines call center should be asses: politeness of the staff (the possibility to identify the company clearly, speaking open and clear, the correctness of the used language, the appropriateness of the applied tone and the desire to be helpful which may be heard via the voice), the professionalism (the opportunity of a person to find the way out of a problem as fast as possible) and the ability to sustain stressful situations and remain calm. These are the most general features each employee in the airlines call cent er should possess. Having conducted an analysis, the following results were achieved. Aeroplan, American, Continental, and United are the best airlines call centers which were identified among those which were considered. The criteria used for selection were different and the personal perception of the situation was not the last measure, however, the professionally trained staff was the object of the research and their reaction and ability to find the problem solution as fast as possible was also appreciated. Aeroplan is an Air Canada’s company and the employees in this airline call center are the best due to their awareness of all the possible problems people may have, the reaction time and the politeness these people show. It is obvious that he employees in this airline call center are professionals which have good training and constantly improve their qualification. The appreciation in favor of the American is in the simplification of the procedure. While in other centers you are to answer a lot of questions before you are served, American is the airline call center which tries to reduce the time of the person who turns in with the request. Continental is the company one can easily deal with. If some people may consider the employees of this call center too chatty, they should try to remember the time when had problems with the call center employees and when they turned there and the problem was not solved. Unites has also managed to gather the professionals who are able to request on any problems within the shortest period of time (One Mile at a Time – Comparing airline call centers 2011). How Can Any Call Center Reduce Its Costs? There are a lot of particular issues which can be done in order to reduce the costs of the call centers. Firs of all, the cloud-based approach should work independently from the cal center (How Waiting on Hold is a Lose-Lose Proposition for You and Your Customers 2012). Second, staff should be properly trained and t his fact is really important.Advertising We will write a custom research paper sample on The Best Global Awards for Call Center Services specifically for you for only $16.05 $11/page Learn More The company should organize eLearning when time of the next training comes and this will essentially reduce the costs of the call center. Al the attempts to optimize staffing should also be considered as an effective measure of reducing the call center costs (Top Ten Ways to Reduce Contact Center Costs n.d.). Dealing with call centers, it is important to understand the mission of such companies correctly. The reduction of the time spent on a call is not going to be effective. The time spent on problem solving should be reduced. Moreover, the time spend of customers’ waiting should be reduced as well (Bolte Fleischman 2007). People may use the computer services in spite of the human resources as this is really effective. It is just important to analyze the work of the call center and to understand which problems are the most important for people and which issues they usually turn with. Traditional telephone services should be substituted by the single, merged networks (Bell 2012). Wisner (2011) is sure that â€Å"well-designed website self-service capabilities can further reduce the need for call center staffers, while adequately handling most customer queries† (p. 360). The design and availability of a website should also be measured appropriately. The software should correspond to the latest changes as science and innovative technologies do not stand at one and the same place. These disciplines develop and there is always something one is able to consider for him/herself. The use of updated software helps to analyze the data and gather it (Barry 2012). An interview of the customers about their personal opinion about the company is important as the more customers the call canter serves the more money they get. Customer satisf action should be one of the priorities of the company. When time and equipment are considered and the appropriate measures for reducing costs there are taken it is important to consider the labor. It is possible to reduce the costs by means of reducing the labor expenses. In other words, the outsourcing should be used. When the call center is located in India or another country where the salary is lower and the level of language knowledge is on a high level, the company may locate the call center there. The laws are not that strict in India that allows the company to save as well (O’Sullivan 2008). Staffing ratio should be reconsidered in accordance with the season tense. During the low seasons the use of the part time working time or flexible schedules should be used instead of full time employment.Advertising Looking for research paper on business communication? Let's see if we can help you! Get your first paper with 15% OFF Learn More Working discipline is important. Dealing with the employees who constantly late means to work with people who are unable to organize their time. How one will be able to organize the time of the company and the customers if they unable to deal with heir own. Such employees increase the costs (Barry 2012). Audit is one of the most important assessment measures in any company which deals with financial benefit. Post season audit is the best method to consider what went best of all and which aspects created the problems. Only a correct measurement may help identify the unsupported expenses and reconsider those. Independent internal benchmarking is another measure which is to be taken. Training seems rather expensive procedure, however, those who train personal employees have managed to notice the increase in costs as qualified professionals work faster and with higher proficiency. Therefore, they manage not only save money which were spend on their training, but also increase the revenu e of the call center by means of serving more customers (Barry 2012). Reference List Barry, FC 2012, ‘Contact Call Centers – Reduce Call Center Costs Develop a Call Center Strategy’, F. Curtis Barry Company, Bell, E 2012, ‘VoIP reduces call center cost, improves productivity’, Enterprise Innovation, 30 July, Bolte, T, Fleischman, R 2007, ‘Still Struggling to Reduce Call Center Costs Without Losing Customers?’, SAP Insider, ‘How Waiting on Hold is a Lose-Lose Proposition for You and Your Customers’ 2012, Fonolo, ‘One Mile at a Time – Comparing airline call centers’ 2011, USA Today Travel, 30 June, O’Sullivan, K 2008, Strategic Knowledge Management in Multinational Organizations, Idea Group Inc (IGI), New York. Top Ranking Performers in the Contact Center World 2012, ‘Top Ten Ways to Reduce Contact Center Costs While Improving Service’ n.d., Technology Marketing Corporation, Wisner, JD 2011, Principles of Supply Chain Management: A Balanced Approach, Cengage Learning, Stamford.  World Airline Awards 2012, viewed This research paper on The Best Global Awards for Call Center Services was written and submitted by user Jordan L. to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Consumption and Production of Culture The WritePass Journal

Consumption and Production of Culture Introduction Consumption and Production of Culture IntroductionReferencesRelated Introduction The centre for Contemporary cultural studies (CCCS) has been criticised heavily about how it talks about youth subcultures. I will show how youth subcultures have been perceived by theorists and then show why it has been criticised through those theorists. Each subculture joined together form the whole community and brings their individual uniqueness into it. A person’s subculture is also known as their parent subculture, which is the culture they belong to through what style they associate with. Cohen suggests that working class youth subcultures, â€Å"live out a kind of symbolic or magical occupationtheir parents had once called their own†. He also puts the idea across that the subculture a youth is in is a â€Å"compromise†. Each subculture is the making of what youth’s parents subcultures were. They take two other subcultures for example â€Å"mods† and â€Å"rockers† and a new subculture can be formed. As this new subculture would take the same beliefs and interests as the other two so the youth could still be associated from that of the origins of what their parent’s subcultures were. The dominant culture is the general consensus, in which most people within a community accept the subculture and adopt the norms and values within. All these ideas are taken from Gelder, 2005. Subcultures can be taken as a form of resistance as some can be used as an act of rebellion. I believe that some youths want to act and dress differently to what their parents want them to do, so they do the complete opposite. A subculture can eventually be incorporated into mainstream, everyday life once it is known and accepted by the dominant culture and is then taken into everyday life. â€Å" Eventually, the mods, the punks, the glitter rockers can be incorporated, brought back into line, located on the preferred ‘map of problematic social reality’ ( Geertz 1964) at the point where boys in lipstick are ‘just kids dressing up’, where girls in rubber dresses are ‘daughters just like yours’† (Hebdige).   This shows that even though when it starts out, it might be seen as not part of the norm, but it can eventually be incorporated into the norm and is eventually accepted by the society. Hebdige (1988) ideas are along the same line as Marxists ideas. They have the ideas that each subculture takes an item or object and can change the meaning of it, by how they make it look. He looks at the meaning of the styles each subculture wears.   To find out the meaning of the British youth subcultures before the war he used semiotics to understand them. The meanings of the signs were interpreted using this method. Each word or object within a culture has a specific meaning in it. Hebdige was able to know what each object meant to each individual group of people. Hebdige believes a subculture in two forms can take a process of recuperation. One being that of the signs in which are involved in the subculture and making them into objects which are mass produced and can help make the subculture more popular. Also there is the ideological form which any deviant behaviour is labelled and redefined by the dominant groups. Within a subculture Hebdige believes there must be two questions asked, which must be answered once the meaning of style is known better. One being â€Å"how does a subculture make sense of its members?† and the next being â€Å"how is it made to signify disorder?† Both of these questions are answered to show how a subculture can be communicated between its self and the media. Material goods can be important to certain groups as they are symbolic to their own subcultures. They have specific meanings for different items and they are sentimental for them. Within a subculture it is not just the material goods associated with it that make it, it is also the language that specific group uses. Between some subcultures there can be different languages emerging between them. Also different words can mean different things for each subculture. When subcultures merge together whatever the meanings of their symbols merge together and create new meanings and build on what was there before. Different subcultures can be over emphasised by the media. The media can expose them and bring them into the public eye more. They can bring across the idea on what a subculture is; can speak about them positively or negatively. They can influence everyone else in the community just by what they think. The media though mostly always tend to bring things across negatively, which I think is shocking as I believe everyone has a right to what they think is right. Some subcultures are not always put across as friendly groups. Some are put across negatively and that is the only side that is shown of them. Soccer hooligans are put across as being bad and sometimes associated with being animals. I think these sorts of groups do one thing bad and they always get seen negatively. No one ever looks for the positives within them. Tony Jefferson (1976) also looked into the area of youth subculture. He mainly looks into Teddy boys or Teds, which were associated with attempting to recreate the working class community.   They joined together to fight for their own territory and built a sense of loyalty between each other. Jefferson viewed what was happening as a sense of them buying their own status. They started wearing items which were worn by classes higher up, in the hope that with them now wearing them, they get seen as a higher status. From this it looks like they could not accept who they had become due to their area being under threat and felt they had to do whatever they could to buy their status back. This all happened because their own territory had become under threat from urban planners. Each subculture tends to be very short lived and will only be around for as long as it stays in fashion, which is until the next new thing, which happens all the time. So in terms of political potential, it is very low as they do not stick around long enough to make a big enough impact to get power generated. Though a subculture’s profile is easily lifted by the help of the media, this helps get a particular culture started and make a name for them. Particularly in the 50s, the time of punks, rockers, the high profile subcultures, the Government tried to get subcultures thrown away, by strongly saying the trade unions would be taken away. Instead they wanted the nuclear family promoted and did not want anyone having their own uniqueness. The problem with each subculture is that production companies have to cater for each individual style. They produce whatever is in fashion and change it whenever the subculture changes. Each subculture is always changing and building on what it already has. Some subcultures even end up merging to form a new culture, which again has its own uniqueness about it. As said before, the CCCS is criticised, one is that they tend to go towards ‘rigidly vertical models’ (Stahl 2004). They often don’t take into account factors like age, race and gender. Also class universally is used singularly to explain the youth subcultures. Hebdige does use working class to mainly describe the subcultures in his reports. He also uses the influences of race to observe how some British subcultures, such as punks, have emerged over the years. Another area which is criticised is that of the fact in which the male writers work, such as Willis and Hebdige, are invisible of girls.   Angela McRobbie has written about the fact they ignore females in their explanation of youth subcultures. The male writer’s always focus mainly on the males within a subculture. The females just get ignored and don’t have any influence on the rising of how they see a subculture. Angela McRobbie and Jenny Garber focus on female youths within a subculture. They focus on females because all the other theorists just focus on the male population. From that though you cannot get a full representation of what a subculture is, as it does not look at the whole population. McRobbie looks at the reasons why they do not look at females. That they might be viewed as separate and not be seen as much. They might have a subculture which is not seen by the community and the media. Although both of them did think that girls did play less of a part in a subculture, but believed this was down to the fact that during this time it was mainly male dominance and the girls did not have a big role at this time. They believe that structurally those young girls are different to young boys. That is why they believe that hidden somewhere is subcultures for those females. I believe that the male subcultures were just highlighted as it was male theorists conducting it and they mainly looke d between the male dominance sides. There were probably female subcultures just as big, but they were not as influential or highlighted by the media as much. The media did not pick them up. This is a big downfall in the area of subcultures, as it does not show the big picture. The theories that are put across from the CCCS and Hebdige are not always on the same levels as Marxists. They tend not to agree with them and disregard them. They believe they don’t take into account of how important the economic base is and the fact it shapes our culture. Another problem with Hebdige’s work was there was no evidence that suggests that what he puts forward is actually how the people within those subcultures interpret it themselves. He doesn’t have any research which backs up his idea, which means it’s only what he believes. The people within those subcultures could interpret those objects completely differently. He didn’t talk to the members within to get their views; he could have conducted an interview. This though shows that his view lacks validity and other sociologists could respond to it as being subjective. Andy Bennett and Keith Kahn-Harris (2004) see the CCCS as failing to show that subcultures are class based. They show that the CCCS only look at subcultures as being working class only and that there are not different classes in between. Other sociologists to Hebdige believe that the whole idea of consumerism is not built up through class, but rather the taste of different people. They believe that through people having different views on things they can see what is in style and respond accurately. This efficiently took away the boundaries between classes and brought different groups together. Throughout the CCCS there is not much highlighted about the ethics or locality within subcultures. They believed that throughout the UK a subculture was the same where ever it was, but other researchers have discovered that there are some which are just based locally. There is not a lot said about any of the youths which do not follow into a subculture. Even though these youths make up most of them they do not get talked about. The CCCS does not mention anywhere a reason for why one youth follows into a subculture, but another one does not, even though they are from the same working class background. Throughout pieces written on subcultures, there tends to be an over emphasis on resistance. They tend to talk about how each subculture is an act of resistance over something rather than being someone’s way of life and not wanting to get back at others. Some subcultures are seen as if they are resisting against something they do not want to do. They act as if they are opposing against what people believe to be the right way of life and what is seen as the norm. The CCCS intently put the idea across that each subculture is only about being the opposite to mainstream. Also suggest that there is only one type of norm and if you’re not like that then you are part of an oppositional subculture. They do not put across that there could be several mainstream as not everyone likes the same thing. They do not know what a subculture is actually about they have only put out theories. For all they know a subculture could just be about having good fun. The theorists that criticise the CCCS and Hebdige the most is the Postmodernists. They claim that class does not play a big part in subcultures, but they also say that there might not even be subcultures. They think that they do not exist as they cannot be defined very well. They do not think that youth culture can really be described through the subculture concept. Even though there is many negative, there is positives about subcultures. Subcultures are very influential on showing the differences between everyone in society. If you did not have those differences between subcultures, everyone would be the exact same, no one would have their own ideas and uniqueness about them. In society now, it is still visible that subcultures still exist. You can see different subcultures within society and everyone belongs to their own group. Subcultures are probably more visible now than before, but the difference is every subculture is accepted widely as existing, though there is some difference between subcultures. Some do not like each other and tend not to get along. As shown the CCCS has been criticised a lot. There is no firm research evidence to confirm what these theorists say. Even though there are negatives associated with the CCCS, you can see where some of the ideas about subcultures have come from and how they show how subcultures have grown and can influence culture as a whole. Though there are the positives, I agree with that of McRobbie as when all the other theorists were talking about subcultures, they should have incorporated what they were saying towards females as that would show the whole society. References Hebdige, D. 1976. Subculture: The meaning of Style. In: Haralambos and Holburn. Subculture and style. Hammersmith, Collins Education. pp 772. Hebdige, D. 1988. Subculture: The meaning of Style, Routledge, London. Hebdige, D. 1979. Subculture: The meaning of Style. In Gelder, K. Ed. The subcultures reader. 2nd ed., pp 121-131. Jefferson, T. 1976. Youth Subculture. In Haralambos and Holburn. Teddy Boys. Hammersmith, Collins Education. pp 772. McRobbie, A. And   Garber, J. 1978. Gender and youth subcultures. In Haralambos and Holburn. The neglect of gender? Hammersmith, Collins Education. pp 774. McRobbie, A. 1977. Girls and Subcultures. [online] available from: gold.ac.uk/media-communications/staff/mcrobbie/   [accessed on: 1st May 2011]

Humanities class Assignment Example | Topics and Well Written Essays - 750 words

Humanities class - Assignment Example Numerous governments are exceptionally obliged and depend on steady new obtaining. These legislatures regularly get from banks domiciled in their nation, and this was particularly valid for the nations hit hardest by the emergency. Vulnerability about the soundness of open funds accordingly hurts the keeping money framework and, similarly, the issues accomplished by banks are likewise hindering to open accounts if foundations must be rescued with open cash. This sort of collaboration can heighten, therefore compounding the emergency and pushing governments to the verge of bankruptcy. Symbols assume a tremendous part over the span of transformations. They work to bring together gatherings of individuals, or to separation them, to incense them or to repress them. for example, Liberty Leading the People is a painting by Delacroix remembering the Revolution in 1830, which articulated the France’s King Charles X. Delacroix portrayed Liberty as both a figurative goddess-figure and a strong woman of the individuals. The hill of carcasses goes about as a sort of platform from which Liberty strides, unshod and exposed breasted, out of the canvas and into the space of the viewer. The Phrygian top she wears had come to symbolize freedom throughout the Revolution in France . The contenders are from a mixture of social classes, going from the bourgeoisie spoke to by the adolescent man in a top cap, an understudy from the prestigious École Polytechnique wearing the customary bicorn, to the revolutionary urban laborer, as exemplified by the kid holding guns. What they have in like manner is the wildness and determination in their eyes. The personality of the man in the top cap has been broadly talked about. Present day craftsmanship historians have reduced the proposal that it was a representation toward oneself by Delacroix. The sculpture,

PORTFOLIO Essay Example | Topics and Well Written Essays - 2000 words

PORTFOLIO - Essay Example This type of analysis is less time consuming and cost effective. Secondary sources available in academic journals and publications of the industry associations are reliable. 1. ‘Facilities Management’ reports on customer service, operational efficiency, service recovery in providing ‘Brand experience’ for the customers, asset management, risk management and development of human resources. 2. ‘Outsourcing’ covers key considerations such as quality of customer service, cost of outsourcing and type of customers involved in decision making. 3. ‘Environmental Management’ deals with environmental pollution, conservation of resources and corporate social responsibility with a view to enhance the company’s image with the public and customers and for a sustainable development. 4. ‘Technology’ discusses about the impact of technological developments in the industry with a view to enhance the level of customer service and g uest experience. Recommendations: Important recommendations in respect of facilities management include providing training facilities to employees, refurbishment and renovation on continuous basis and encouraging diversity in work place. It should be ensured that outsourcing does not affect quality of customer service. ... Recommendations References Outsourcing in Hotel Industry Introduction Broad areas of Outsourcing Opportunities for Outsourcing in Hotel Industry Conclusions and Recommendations References Environmental Management in Hotel Industry Introduction Customer Education and Employee Involvement Environmental Management Conclusions and Recommendations References Technology in Hotel Industry Introduction Technology in Hotel Industry Conclusions and Recommendations References Facilities Management in Hotel Industry Introduction According to the International Facilities Management Association (2013a), â€Å"Facility management is a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology.† Therefore, with reference to hotel industry it refers to the whole host of operations which includes front office management, house-keeping, property management and customer service. The metamorphosis of the in dustry over the period of time calls for internationalization at all level for survival. The main aim of this report is concerned with maintenance of quality standards, improving performance through training and development and refurbishment and renovation of the facilities for enhancing the level of customer service. Improved facilities management and HRD practices increase operational efficiency and customer satisfaction. Training and development programs suitably designed will motivate the employees and ensures safety of the employees and guests. This will also make the service recovery process efficient in case of service failures. Facilities management According to Mass and Pleunis (2001, p. 28) FM is the responsibility of coordinating efforts in respect of buildings, technology, furniture and

Mountain Dew Essay Example | Topics and Well Written Essays - 2000 words

Mountain Dew - Essay Example It has gained the position of No. 1 competitor of Coke, which stands for kinship and a brand that nation cares for. Come year 2000 and Pepsi Co, along with BBDO, its advertising agency for decades are facing a challenge to change it advertising strategy to suit the market needs. Close rivals in CSD and non CSD segment are increasing their advertising bumdgets, which Pepsi Co. is reluctant to. Extreme sports and alternative sports have been over used and left with less fizz to be continued as an advertising strategy. The decision becomes even more crucial in light of decreasing sales of Pepsi and Diet Pepsi, partly due to increase in prices of 5% across market segment and partly due to the increasing awareness of the consumer base of what marketing strategies are and why brands are popular. On the other side, functional drinks market is fast picking up with brands like Redbull creating a niche for itself. The board of senior members of Pepsi Co and BBDO are brooding over the decision of selecting and producing adverts which will convey that idea of Mountain Dew standing for an Exhilarating experience without overexposing extreme sports. SWOT Before analyzing the situation in deep it is important to keep in mind what Mountain dew as a brand and as a product stands for. Following is the SWOT for Mountain Dew which will be considered while making the final decisions Strengths ïÆ'Ëœ Mountain Dew is a product offered by Pepsi Co., a company with very strong market presence and very high brand value ïÆ'Ëœ Brand can be identified with terms like ‘advernturous’, ‘exciting’ ,‘cool’, ‘Daring’, ‘Courageous’ due to which it has a niche in the market segment of 18 – 29 year olds... s The teen KPIs are encouraging & an opportunity to create a better brand awareness exists It’s a product in flavored drink segment which is growing unlike the CSD cola market Threats Other companies have used the Extreme sports as a communication medium and increasing their budgets for advertising and communication Introduction of functional and non CSD drinks which today’s consumer is drifting to provide its health benefits and current ethos Other copy cat flavored drinks More stress on the managerial judgment for selecting the best communication strategy rather than relying on hard data. Though it has worked in part, this decision might or might not lead to desired results and is risky. Issues 1) Eight years of exploiting the theme of Extreme sports has left it with no juice. Other companies have started to exploit it, even those who are not in the beverages industry like GE, Mars and FedEX. Mountain due is also in need of broadening its consumer base from 18 - 29 ye ars olds to overlap with 20 – 39 year olds. It needs a more generic appeal and hence use of extreme sports is questionable 2) Pepsi Co. since ages have believed in keeping the content right rather than flooding the media with its ads. They believe in game of content rather than volume. This means Mountain Dew has a limited budget to spend on its media communications as compared to nearest competitors who are ramping up their spends on the same. 3) When Mountain Dew was bought in 1964 by Pepsi Co. it had its own niche of ‘flavored’ soft drink. Today not only has it lost its niche, but also is facing competition from non CSD drinks like Getorage and functional highly caffeinated and sugary drinks like Redbull. It is hence crucial to take this brand to a next level by broadening the target market

Approaches to obesity: Behavioural measures

Approaches to obesity: Behavioural measures Issue for reflection: Can obesity be controlled through behavioral measures? Content brief description One of the global concern that we are facing now is obesity, not only has it increase, the prevalence rate has also doubled since 1980 (Anderson, Quinn Glanz et al., 2009). Behavioral theories suggest the increase in obesity is link with decrease physical activity and unhealthy dietary behavior and thereby altering our behavior would help to decrease risk of obesity (Heather, 2004). However, despite enormous research and interventions, the prevalence rates are still on the climb. Thus, casting doubts on behavioral approaches. This paper shall reflect on the issues on controlling obesity and practical implication in workplace setting. (99 words) Inter-relationship between theory, research and practice Theory and research In the basis of behavioural approaches, it is assumed that there is two main reasons that results in obesity epidemic, firstly, there is an imbalance in energy intake (excess) and energy output (inadequate). Secondly, these actions that contributed to the energy imbalance are learned behaviour (Jeffery et al., 2000). For example, we observe the purchase of fast food from others or advertisement, it increases our chances of buying it. If it was a learned behaviour then in order to decrease obesity rates, we should be able to acquire new behaviour to make better decisions that promote our health and well-being. It is also argued that when we engage in physical activity we are using our energy from food, however, the improvements in transportation and technological advancement has greatly reduce our level of physical activity, accounting at least 30% of the worldwide population and half of the adults in United States did not meet the recommended level of physical activity (CDC, 2007;WHO, 2009). Studies have collected epidemiological data that compared activity levels and found two associated variables with increasing trend namely, car ownership, and time spend in television viewing with obesity (Prentice Jebb, 1995). Other than the drop in energy output, it can be seen that our energy intake has increased significantly together with obesity rates. Studies show that calorie intake of food increased from of 335 calories per day for females and 168 calories for males from 1971 to 2004 (Wright et al., 2004). Moreover, within this time frame it was the bloom of economics for processed food accompanied by the increase portion size and fast-food trends, which leads to excess calorie intake, resulting in rapid weight gain (Rolls, 2007). Thus, the extra calories input might be from food choices that consist of high energy density. Practice As of workplace environment, these research has helped in developing behavioural modification program in treating obesity. Reports show that companies that adopted obesity interventions have significant improvements for the employees, and also helped the employers in decreasing absenteeism rate, job stress experience, workplace injuries and increase in work productivity in workers (Jensen, 2011; Mhurchu, Aston Jebb, 2010). These health outcomes has been revealed to be commonly experienced with obese workers (Bungum et al., 2003; Nishitani Sakakibara, 2005; Poston et al., 2011). These behavioural programs often includes the combination of self-monitoring measures such as monitoring dietary intake (e.g. diary), cues and encouragement for appropriate behaviour (e.g. extrinsic incentives) (Stuart Davis, 1972), group exercise and providing healthy meal options, as well as, equipping workers with nutritional knowledge. Moreover, employees who had adhere to the program has considerably increase their daily intake of fruits and vegetables, and reduce their fat intake from food, along with improvements in mental and physical health (Maes, Cauwenberghe Lippevelde, 2012; Hutchinson, 2011). Therefore, with a better health profile, it could help in issue of absenteeism, productivity and benefited both employers and employees. (486 words) Personal reflection For: Behavioural theories could help in controlling Obesity The Contribution of extensive research Firstly, research on behavioural approaches could aid in implementation of interventions and modification of existed programs in the workplace environment. Perhaps, we could develop a framework that identify the contributing factors of obesity in the workplace setting. Then, analysing the trend between the contributing factors and workers through survey data and using statistical methods to samples different groups (e.g. normal weight, overweight and obese employees). Next, we could design the program making sure to modify the contributing work system parameters (e.g. providing healthy food options) to create behavioural changes (e.g. ordering healthy meal) that could improve health conditions. Most employers and employees acknowledge the impact of obesity Secondly, studies have found that both employers and employees has consider weight management program at work settings to be appropriate and effective in controlling obesity (Gabel et al., 2009). These shows that employers might be concern about the rising medical cost, expenses incurred due to the loss of productivity and an increase in work injuries. Employers understand the impact of obesity that imply health cost towards employees and indirectly affecting the company as well, as such they are more willing to provide cooperate health benefits to reduce obesity. However, the employees must also have personal responsibility and discipline to attend the welfares provided. Thus, when both parties work together the chances of reducing obesity would be possible in workplace. Against: Behavioural theories does not help in controlling Obesity Obesity is genetically inherited Firstly, in contrast to the behavioural theories, researchers have also investigate the genetic approaches towards obesity epidemic. Studies have explored the chances of inheriting obesity by looking at samples of first-degree relatives, which indicated moderate association (0.20 to 0.30). In addition, they looked into samples of monozygotic twins, which results in a higher heritability rate (0.60 to 0.70), indicating that genetics have contributed approximately 25% to 40% of the variance in BMI (Price, 2002). Furthermore, early research has also discovered that the distribution of fat in body parts and individual’s metabolic rate are also genetically predisposed (Levine, Eberhardt Jensen, 1999). This might support the notion that obesity could not be reduce. The complexity of contributing factors to obesity Secondly, with the vast variety of potential factors that could contribute to obesity, it would be challenging to target all factors. Workplace influencers include, high job demand, insufficient sleep, lack of physical activity, stress, low job control (Parhizi, Pasupathy Steege, 2012). Likewise, while considering the workplace effects, there are additional domain such as individual difference, psychosocial factors and genetics factors that could cause further complexity to provide solution to reduce obesity rate. Additionally, there may be multiple association between factors creating the difficulties in providing optimal levels of treatment for each individual. Inconsistent interventions results Thirdly, considering most of the research being done has a significant outcome improvement in health related issues (Hutchinson, 2012). Nonetheless, when evaluating the results of interventions that included promotion of physical activity and nutritional programs in accordance to the obesity measures of BMI, fat percentage and body weight, there were inconclusive evidence of the efficacy of reduction in these areas (Vuillemin, 2011). Similarly, such studies does not identify which of the interventions are effective for specific types of employee population. For example, is there a need for two different programs for office-based workers and retail-based workers? Additionally, most of the programs does not measure its long-term effects on weight maintenance which could provide overestimation of the positive outcomes from intervention and employees might actually gained weight in the long run. Thus, the inconsistency and methodological flaws of these studies might have an impact on its efficacy level. Conclusion Obesity is drawing massive attention and growing as a health problem that consisted undesirable consequences on individual’s health measures such as heart diseases, diabetes and cancers. To add on, obesity also greatly influences our workplace productivity, absenteeism, work injuries and job stress. These not only have negative effects on individual level but also pressures the employers with rising healthcare cost and expenses incurred from obese employees. As a result, vast majority of studies has examine the cause of obesity, in which, the most common approach was applying behavioural modification methods such as increasing physical activity and changing dietary intake. Yet, with great effort being place in weight management programs, obesity rate is still up-trending. This provides doubts and challenge to conventional methods in combating obesity. Such that, explanation of genetics, complexity of the contributing factors, flaws and inconsistent results of interventions from studies have come to doubt the effectiveness of these methods. Final Word Overall, obesity is a health problem that has variety of contribution factors that are complex and there is no definite model or program that cater to majority of the obese community. Nevertheless, it might be possible to be able to start from the workplace setting of individual and creating little changes that hopefully decrease obesity rate overtime. (818 words) References Anderson LM, Quinn TA, Glanz K et al. (2009). The effectiveness of worksite nutrition and physical activity interventions for controlling employee overweight and obesity: a systematic review. Am J Prev Med. 37:340.C357. Centers for Disease Control and Prevention. (2007). Prevalence of regular physical activity among adults. United States. MMWR 56:1209.C1212 Gabel, Jon R, Whitmore, Heidi,Pickreign, Jeremy Pickreign, Ferguson, Christine C, Anjall Jain, Hilary Scherer. (2009). Obesity and the Workplace: Current Programs and Attitudes among Employers and Employees. Health Affairs. 28, 1. ProQuest pp. 46 Heather O. Chambliss. Behavioral Approaches to Obesity Treatment. (2004) QUEST, 56. pp.142-149 Hutchinson AD, Wilson C. (2012). Improving nutrition and physical activity in the workplace: a meta-analysis of intervention studies. Health Promotion Inter 27:238Â ¨C249. Hutchinson AD, Wilson C.(2012).Improving nutrition and physical activity in the workplace: a meta-analysis of intervention studies. Health Promot Int 27:238Â ¨C249. Jensen JD. (2011). Can worksite nutritional interventions improve productivity and firm profitability? A literature review. Perspect Public Health 131:184Â ¨C192. Levine, J. A., Eberhardt, N. L., Jensen, M. D. (1999). Role of non-exercise activity thermogenesis in resistance to fat gain in humans. Science, 283, 212Â ¨C214. Maes L, Van Cauwenberghe E, Van Lippevelde W et al..(2012).Effectiveness of workplace interventions in Europe promoting healthy eating: a systematic review. Eur J Public Health 22:677Â ¨C683. Ni Mhurchu C, Aston LM, Jebb SA. (2010). Effects of worksite health promotion interventions on employee diets: a systematic review. BMC Public Health 10:62. Price RA. (2002). Genetics and common obesities: Background, current status, strategies, and future prospects. Wadden TA,Stunkard AJ (eds) Handbook of obesity treatment. New York: The Guilford Press Rolls BJ. (2003). The Supersizing of America: portion size and the obesity epidemic. Nutr Today 38(2):42Â ¨C53 World Health Organization. (2009). WHO | Physical Inactivity: A Global Public Health Problem. Wright JD, Kennedy-Stephenson J, Wang CY, McDowell MA, Johnson CL. (2004). Trends in intake of energy and macronutrients. United States, 1971Â ¨C2000. MMWR Morb Mortal Wkly Rep 53 (4): 80Â ¨C2. PMID 14762332 Vuillemin A, Rostami C, Maes L et al.. (2011). Worksite physical activity interventions and obesity: a review of European studies (the HOPE project). Obes Facts,4:479Â ¨C488.

Effects of Extramarital Affairs with Divorce on Middle Aged Women Essa

I interviewed Ann (pseudonym), who is a middle-aged woman who is a mother of three and has always been a happy, loving, and positive human being. However when I knew that I was going to interview her, I instantly knew that I was going to focus on the topic of how extramarital affairs (emotional and or sexual relationship a spouse has outside of their relationship) and divorce affects middle aged women. I chose this topic as the effects it has on a woman can be life-changing and can result in them becoming an entirely different person, and in the case of Ann it couldn’t be any more apparent. It is important to acknowledge that a divorce and the effect that it has is one subject matter, but a divorce caused by extramarital affairs is an entirely separate issue as it can have damaging short term effects, long term effects, and financial consequences. While divorce is not a primary process of aging, it is a secondary process that affects a large amount of women as they age in life. Understanding the basics of extramarital affairs such as the prevalence of them, who participates in them, and why they participate in them is the first step in understanding the effect they can have. There isn’t a known culture that accepts extramarital affairs (Jankowiak, Nell, and Buckmaster, 2002). Eric Widmer, Judith Treas, and Robert Newcomb (1998) published an article concerning attitudes on premarital sex, teenage sex, homosexual sex, and extramarital sex in 24 different countries. Their research consisted of surveying over 33,000 people. Their findings were very interested as while premarital sex gathered the strongest acceptance and homosexual sex gathered the most varied responses; it was extramarital sex that countries agreed on the mo... ...2002. "Managing infidelity: a cross- cultural perspective." International Journal of Psychoanalysis volume 87 (issue 2): (Retrieved from Questia on February 26, 2010.) Lauer, Robert and Jeanette Lauer. 2009. Marriage & Family: The Quest for Intimacy. New York, NY: McGraw-Hill. Wiederman, Michael. 1997. "Extramarital Sex: Prevalence and correlates in a National Survey." Journal of Sex Research volume 34 (issue 2) 167-174. (Retrieved from EBSCOhost on February 26, 2010.) Widmer, Eric, Judith Treas, and Robert Newcomb. 1998. "Attitudes Towards Nonmarital Sex in 24 Countries." Journal of Sex Research volume 35 (issue 4): 349-358. (Retrieved from EBSCOhost on February 26, 2010.) â€Å"5% of Americans Addicted to Sex.† 2008. Times of India. Retrieved February 26, 2010 (http://timesofindia.indiatimes.com/World/5_Americans_addicted_to_sex/articleshow/3820228.cms).

Civil Action Movie Tort Analysis

Background A Civil Action entails a major class action suit brought forth by several families against major conglomerates (including W. R. Grace chemical company and Beatrice Foods) that were alleged to have negligently damaged the environment of a small town to the extent that its practices led to the spread of leukemia. Jan, a personal injury attorney, decides to represent a woman that claims that her child and other neighbors of a small town in Massachusetts have been diagnosed with leukemia.The lawyer finds evidence that there were some factors that could have led to the contamination of the town's water supply by the conglomerates’ factory. In the course of the lawsuit Jan gets other attorneys in his Boston law firm to assist him. Jan spends lavishly for experts, but the length of the discovery process and opposing counsels’ maneuvers stretch all his assets to the limit. Jan concentrates his efforts against the parent company (Grace) since they had personal testimo ny of a former employee of Grace who had witnessed dumping.The case against Beatrice Foods was dismissed and would then lead the firm to accept settlement from Grace for $8 million. Jan later files for bankruptcy, and the firm is dismantled. Jan then submits the case to the EPA after it concludes, in a report, that both companies had contaminated the wells from sludge removed from the site. Ultimately, due to the lawsuits brought forward by the EPA, Grace and Beatrice Foods are eventually forced to pay for one of the largest chemical clean ups in the history of the United States which cost about $64 million.Brief Analysis for Cause-in-Fact The issue that arises in this plot is whether the conglomerates are negligent for the contamination of the water supplies of the town, and if their negligence contributed to the injuries (leukemia) of the multiple plaintiffs. After finding that there has been a breach of duty, one must consider if the defendant’s conduct was the cause-in-fa ct of the injuries.An actor’s conduct is the cause-in-fact of someone’s injury where if we can say that â€Å"but for† the actor’s conduct the injury would not have occurred. In other words, the dominant â€Å"but for† test asks: â€Å"if we could go back in time and remove the actor’s conduct, would that have prevented the injury? † In Hill v. Edmonds, the court found that where two causes of negligence combine to produce a single injury, each individual is liable for the entire result even though its act alone may not have caused the result.In that case, the conduct of the truck driver was a ‘‘but for’’ cause of Hill’s injuries. If Bragoli (D) would not have left his truck in the middle of the road, Edmonds (D) probably would not have hit the truck. The minority test was molded in the Anderson case, where it was held that where several causes concur to bring about an injury and any one alone would ha ve been sufficient to cause the injury, it is sufficient if D’s conduct was a â€Å"substantial factor. The court in that case concluded that it would be unfair to deny the plaintiff liability, simply because the plaintiff cannot show that ‘‘but for’’ the negligent conduct of one defendant, the injury to the plaintiff would not have resulted. In this instant case, the conglomerates were likely negligent since they failed to provide a duty of reasonable care in managing the factory in the town, causing detrimental damage to the environment and the town’s water supply.The question of whether the conglomerates were liable to the families lies on the causation of the leukemia, and whether it can be shown that the water supply contamination was a direct cause-in-fact of the leukemia. Jan was unable to promptly show this causal connection, and his cases against the other two entities involved were dismissed before settling with Grace. It was diffic ult for Jan to pinpoint the conglomerate’s negligence as a cause-in-fact for the plaintiffs’ leukemia.In fact, in the deposition the defendant’s council articulated that there may have been a wide range of other reasons for the plaintiffs’ cases of leukemia. Everything from family history, food consumption and lifestyles were addressed as possible alternatives. The major difficulty in Jan’s case against the conglomerates lies on causation. The water contamination may have been caused by all the entities involved in the factory near the town’s river. First, it must be shown that the dumped chemicals, especially the industrial TCE, had gotten into the wells.In Anderson, the court reasoned that if a fire set by the Railway’s (D) negligence unites with a fire of an independent origin, there is joint and several liability, even though either fire would have independently destroyed the property. Likewise, even if the wells could have been c ontaminated by either defendant, the Anderson test will provide that where a plaintiff is injured by the negligent conduct of more than one tortfeasor, each is independently liable if they are each a substantial factor in bringing about the plaintiff’s injury.Grace and Beatrice Foods were both substantial factors to the water contamination. Their negligent management of the factory was evident by the former employee’s testimony that they had dumped materials unto the river. Hence, Grace and the others’ negligence could have all contributed to the ensuing injuries. The problem here lies in whether the water contamination was the cause-in-fact of the leukemia and second, if it had, whether the pollutants killed the leukemia patients.As shown in the movie, the EPA would ultimately prevail in forcing the conglomerates to pay for damages. It may be assumed then that further expert testimony and findings uncovered that the water contamination was indeed a cause-in-fac t of the leukemia. If , however, it were not for the EPA’s extensive resources, Grace and Beatrice Foods may have been able to escape liability on the lack of evidence showing that the water contamination was the cause-in-fact of the widespread leukemia.

The Making of Evita1 essays

The Making of Evita1 essays As I sit here at my computer, I am at a standstill trying to decide where to start. How do you condense a person into ten short pages, and still enable the reader to get to know them. I have decided that the task is nearly impossible, even in the telling of a life that was tragically so short. Evita, as the people affectionately knew her, entered into this world with nothing and left with everything. From a poor peasant girl growing up in the pampas, to a popular media personality, to the First Lady of Argentina. In her short period on this earth she definitely made her mark. To this day, she is still a controversial figure in her native Argentina. She was beloved by the working classes and shunned by the aristocracy. When Eva Pern died in 1952 of cancer, a group of anti-Pernist tried to erase all physical evidence relating to Evita. Her personal notes, diaries, and photos were burned in public demonstrations. Her monuments were torn down and destroyed. Evas body disappeared for sixteen years, in hopes that without the physical body, Eva would be soon forgotten. A group sprang up soon after and flourished in Argentina, the Saint Evita cult. Posters of Evita were on every street corner, in all the villages, and in the peoples hearts. The president, who took office after Juan Pern was overthrown, was kidnapped and murdered by Saint Evita followers who wanted him to reveal where her body had been hidden. Finally, in 1976, Eva Duarte-Pern was interred in the Recoleta Cemetery in Buenos Aires, Argentine. For the first time since her death, she had come home again. Who is this woman, who even in death can incite such devotion? Just as mysteries surrounded Eva in death, so did they shadow her life. The Evita of the Argentine people is straightforward, and there are very few secrets. It is Evas life before Pern that is obscured and ...

C for Beginners - Learn About C

C for Beginners - Learn About C C is a general purpose programming language invented in the early 1980s by Bjarne Stroustrup at Bell Labs. It is similar to C, invented in the early 1970s by Dennis Ritchie, but is a safer language than C and includes modern programming techniques such as object-oriented programming. You can read more about object-oriented programming. C was originally called C with Classes and is so compatible with C that it will probably compile more than 99% of C programs without changing a line of source code. This was a deliberate design feature by the designer. Here are a short overview and history of C. The purpose of C is to precisely define a series of operations that a computer can perform to accomplish a task. Most of these operations involve manipulating numbers and text, but anything that the computer can physically do can be programmed in C. Computers have no intelligence- they have to be told exactly what to do and this is defined by the programming language you use. Once programmed they can repeat the steps as many times as you wish at very high speed. Modern PCs are so fast they can count to a billion in a second or two. What Can a C Program Do? Typical programming tasks include  putting data into a database or pulling it out, displaying high-speed graphics in a game or video, controlling electronic devices attached to the PC or even playing music and/or sound effects. You can even write software to generate music or help you compose. Is C the Best Programming Language? Some computer languages were written for a specific purpose. Java was originally devised to control toasters, C for programming Operating Systems, Pascal to teach good programming techniques but C is a general purpose language and well deserves the Swiss Pocket Knife of Languages nickname. Some tasks can be done in C but not very easily, for example designing GUI screens for applications. Other languages like Visual Basic, Delphi and more recently C# have GUI design elements built into them and so are better suited for this type of task. Also, some scripting languages that provide extra programmability to applications like MS Word and even Photoshop tend to be done in variants of Basic, not C. You can find out more about the other computer languages and how they stack up against C. Which Computers Have C? This is better stated as which computers dont have C! The answer- almost none, it is so widespread. It is a nearly universal programming language and can be found on most microcomputers all the way up to big computers costing millions of dollars. There are C compilers for just about every type of operating system.   How Do I Get Started With C? First, you need a C compiler. There are many commercial and free ones available. The list below has instructions for downloading and installing each of the compilers. All three are completely free and include an IDE to make life easier for you to edit, compile and debug your applications. Download and Install Borlands Turbo C ExplorerDownload and Install Microsofts Visual C 2005 Express EditionDownload and Install Open Watcom C/C Compiler The instructions also show you how to enter and compile your first C application. How Do I Begin Writing C Applications? C is written using a text editor. This can be notepad or an IDE like those supplied with the three compilers listed above. You write a computer program as a series of instructions (called statements) in a notation that looks a little like mathematical formulas. This is saved out in a text file and then compiled and linked to generate machine code which you then can run. Every application you use on a computer will have been written and compiled like this, and many of them will be written in C. Read more about compilers and how they work. You cant usually get hold of the original source code unless it was open source. Is There Plenty of C Open Source? Because it is so widespread, much open source software has been written in C. Unlike commercial applications, where the source code is owned by a business and never made available, open-source code can be viewed and used by anyone. Its an excellent way to learn coding techniques.   Could I Get a Programming Job? Certainly. There are many C jobs out there and an immense body of code exists that will need updating, maintaining and occasionally rewriting. The top three most popular programming languages according to the quarterly Tiobe.com survey, are Java, C, and C. You could write your own games but youll need to be artistic or have an artist friend. Youll also need music and sound effects. Find out more about game development. Perhaps a professional 9-5 career would suit you better- read about a professional career or perhaps consider entering the world of software engineering writing software to control nuclear reactors, aircraft, space rockets or for other safety-critical areas. What Tools and Utilities Are There? Well if you cant find what you want, you could always write it. That is how most of the tools around came into existence.

Customer Service Operations and Excellence Essay

Customer Service Operations and Excellence - Essay Example The same can be achieved through effective customer service operations. The concept of achieving excellence in service through effective customer service has now transcended to various fields in general and academic libraries in particular. Service institutions such as universities are mainly focused on providing optimum quality service to the students, by way of enhanced support services for education, as a means to retain students and improve their academic performance (Sander et al., 2000). Academic libraries exist purely to offer services to the students, which include a range of activities such as offering professional reference services to enable the students to effectively use the various resources that the library has to offer; respond to online queries for references; assist in information delivery services such as shelving and re-shelving books, periodicals etc., among many others (Hernon, Altman, 1996). This paper on customer service operations and excellence aims to discu ss and analyze the various issues related to the management of academic libraries, with the help of appropriate theories and models and conclude with recommendations for improving the services operations to achieve better results. Managing Libraries: Overview One of the primary objectives of libraries is to store and record detailed information about books, in order to serve the 'customer' i.e. students in a better manner. Academic libraries in particular, deals with preserving and recording comprehensive information with regard to scholarly publications as well as the primary resources which are used by the students for achieving scholarships. The libraries in general and academic libraries in particular have recently undergone significant changes over the past couple of years, especially with regard to the manner in which information is stored and dealt with. Such rapid transformations can be largely attributed to the fact that the development of information technology has penetra ted almost all aspects of human life, and academic libraries are no exception. Such changes has brought about a significant transformation in the manner in which libraries are governed, and managed; followed by changes in its organizational structure, skills sets required of library staff, as well as the range of facilities made available to the customers (Budd, 2005). Libraries across the globe are now increasingly accepting and accommodating such changes, in order to enhance their service quality. According to the management at University of California Library: â€Å"The continuing proliferation of formats, tools, services, and technologies has upended how we arrange, retrieve, and present our holdings. Our users expect simplicity and immediate reward and Amazon, Google, and iTunes are the standards against which we are judged (University of California Libraries, 2005, p. 7).† Considering the wide ranging transformations brought about by technology, the management of librar y services must be reviewed to accommodate and cope up with the changing times. However, it must be noted that despite the rapid changes which have penetrated almost all the aspects of management within academic libraries, customer services still remains the same and uninhibited. The key role of librarians still surrounds provision of optimum services to the users, by offering high quality services.

2015 milan women ready to wear collection Essay Example | Topics and Well Written Essays - 250 words

2015 milan women ready to wear collection - Essay Example Next, let’s move on to London where we chose three stores, namely Selfridge, Harrods and Harvey Nichols. Most brands they stocked are high-end. Now let us talk about some brands that we picked. The first one is Agnona, which belongs to Zegna group. The price ranges between 550 and 6000 euro. You can shop for this brand through department stores such as harrods, neimanmarcus and you also can find the clothes on the Stylight and Yoox website. Second is Andrea incontri, whose price ranges between 300 and1200 euros. This brand is not accessible everywhere, but you can find the clothes through department store and multi brand stores. It is sold in concept stores such as Dover store both in Tokyo, London and yoox and the corner, which are ecommerce. The third brand is Auilanorimondi, which sells for 150-1000 euro. You could find the brand in la rinasente, Harvey Nichols in hk. Famous multi store that has this brand is Biffi, which sells online through yoox and the corner. The last brand we focused on is blumarine, which goes for 500-10000 euro. You can find this elegant brand in high-end store like Harvey Nichols, Neiman and Saks as well as in the ecommerce, the corner and